Horses of Zachanox / Lina Zachanox is a company based in Sweden. We sell our online products and courses worldwide through our online shop zachanox.com
In co-operation Stripe, we offer card payments, iDeal and Klarna.
In co-operation with PayPal, we offer card payments and payments via your PayPal account.
Our products’ prices and shipping are by default in Euro €.
We reserve the right to change the prices without any forewarning.The prices should be accurate when ordering and are valid, no matter if the prices go up or down after the order is made.
In the check-out, you can see the total price and any applicable discounts.
ORDERING AND ACCESSING E-BOOKS
The Rights of Return do not fall under digital goods as they cannot be returned because of the nature they were obtained.
After you have purchased from our online shop, you bind yourself to only using them for your personal use, in the way they are intended. You agree that all communication regarding your order/purchase is made via the email you provided at the point of purchase. Please also check if any of our emails are in your spam.
When you are purchasing from our online shop, you must provide correct information. You agree to submit the right information needed for any further use of the product/products. If you submit an incorrect email address, username, contact name, and more, Lina Zachanox will not be held responsible for any delay of access or non-accesses if you have submitted incorrect information and agree to contact us immediately to rectify it.
You agree to keep your accessing information to our site confidential and secure. All activity made on your account, you as the account owner, are held accountable.
Our website, content, and products fall under the Copyright Law, any attempts to reproduce, resell, trade, duplicate or copy any of the materials is strictly prohibited.
Lina Zachanox reserve the right to terminate any use breaching the terms and conditions. This includes suspicion of illegal or abusive activities. Any illicit activities noticed will be reported to appropriate law enforcement. Lina Zachanox reserves the right to terminate any account associated with harassment, bullying, or threats to any student, trainer, employee, or associate. No refunds are issued related to any termination that breaches these terms and conditions.
SHIPPING OF PRINTED BOOKS
After you have ordered from our online shop, you bind yourself to uphold the contract by checking your email. All our communication regarding your order is made via the email you provided at the point of purchase. Please also check if any of our emails are in your spam.
When you order from our online shop, you must provide the correct information. If you submit an incorrect email address or postal address, etc, Lina Zachanox will not be held responsible for any delay or non-delivery of the order.
If you have submitted incorrect information and need your order to be reshipped, you
must agree to pay an invoice for the additional book and the shipping fee. Orders with incomplete or inaccurate addresses are usually returned to us and we will inform you by email if it has been returned.
We use trackable shipping to all countries, and process your order within 1-3 working days from our office in Sweden. Thereafter, it is the responsibility of our shipping
partners to deliver your order. Our shipping partners do everything they can for your order to be delivered to you as soon as possible but delays can occur. We can therefore not guarantee a specific delivery date or be responsible for any delivery delays. You agree to check your email inbox as well as the spam and to contact us immediately if anything seems to be going wrong with the delivery.
On rare occasions where the tracking information states the package is delivered but the customer disputes this, the customer must agree to contact their local post office of the shipping company. Lina Zachanox does not take responsibility for these cases.
For unclaimed letters or packages, we charge you for the order and postage-fee. Unclaimed letters or packages cannot be exercised with the Rights of Return. If you wish for a resend of your order, you agree to be sent an invoice with the new postage fee. The package will not be sent until the payment has been paid and processed.
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Lina Zachanox has no control over additional charges in relation to customs clearance.
We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
RIGHT OF RETURN FOR PRINTED BOOKS
As a customer you always have the right of 14 days Right of Return (counted from the day you receive the product).
Should you want to return a product, you need to get in contact with us via our support at email@example.com and will then get an address.
After you have exercised your rights of return, you shall without delay return the
product, at the latest, 14 days after exercising your right. We refund maximum three business days after we have received the book (however, it may take a few business days more for the refund to reach your account).
Your Rights of Return shall only be accepted if the book/books are unused. Pack the order in adequate packaging to avoid getting damaged on the return. Remember to not forget to write your name, contact details and order number, otherwise, we can not connect the return to you.
We do not offer any return fees. You agree to pay the postage fee for the return yourself.
We do not guarantee any result from our products. Lina Zachanox or any person related to the company will not be held accountable for any damages or injuries to horse(s), person(s), or property made, whist using or replicating our product or in any connection to our products. By agreeing to these terms and conditions, you release Lina Zachanox from all liability for any act of negligence or want of ordinary care. In joining any or all courses, or ebooks/books, with agreeing to these terms, you waiver, release, and discharge Lina Zachanox , employees, representatives, instructors, heirs, and assigns from all claims or liability for injury to any animal, person, or property.
Lina Zachanox does not recommend using any of the products for persons under 18 without parental, guardian, or grown-up supervision.
zachanox.com does not knowingly collect data from persons under 16. Any use of the site under the age of 18 must be done with a parent or guardian’s approval.
Any use of the site, products, or downloads made to and from our site is done by your own volition. Lina Zachanox will not be held accountable for damage caused to your mobile unite, computer, tablet, or other means of usage.
BY AGREEING TO THIS TERMS, YOU AT THIS MOMENT WAIVE LINA ZACHANOX OF ALL POSSIBLE LIABILITY AND WILL CONSULT YOUR TRAINER, HORSE PHYSICIAN, OR VETERINARIAN BEFORE EXECUTING ON ANY INFORMATION LEARNED OR INTERPRETED FROM THIS WEBSITE.
If you need technical support or have questions about your billing, please contact our Customer Support here: firstname.lastname@example.org
As the terms and conditions state, Lina Zachanox does not guarantee any results and will not be held accountable for not reaching the same results as shown in the products.
We follow the” Allmänna reklamationsnämndens,” The National Board for Consumer Disputes (ARN) of Sweden, and the Swedish law if any dispute occurred.
Lina Zachanox reserves the right for any delays, technical issues, postponement of release dates, and inaccurate product information. Lina Zachanox reserve the rights for price changes in the online shop without any prior notice. Orders made before the price change will remain the same.
If you have any queries, please contact our customer support, email@example.com.
In agreeing to these terms and conditions, you acknowledge that you have read this release of liability and know and understand its contents.